RETURN & REFUND POLICY

Last Updated: August 9, 2026

Thank you for shopping with RK’s General Store. Because many of the products we sell are collectibles, limited-release merchandise, trading cards, figures, and other items where condition and packaging may affect collector preference, certain return restrictions apply.

Please review this policy before making a purchase.

RETURN ELIGIBILITY

Unless otherwise stated in a product listing, eligible merchandise may be returned within 30 days of delivery.

To qualify for a return, the item must:

• Be in the same condition in which it was received;

• Be unused and unopened;

• Include all original packaging, accessories, inserts, manuals, tags, and components;

• Be in resalable condition; and

• Include proof of purchase from RK’s General Store.

Products that have been opened, used, altered, assembled, removed from sealed packaging, or otherwise changed from their original condition are generally not eligible for return unless the product is defective or we sent the wrong item.

Return eligibility is subject to the exclusions and conditions below.

RETURN AUTHORIZATION

Please contact RK’s General Store before sending a return.

Returns sent without prior authorization may be delayed, refused, or returned to the sender.

When requesting a return, please provide:

• Your order number;

• The item you wish to return;

• The reason for the return; and

• Photographs if the item arrived damaged, defective, or incorrect.

If the return is approved, we will provide return instructions.

COLLECTIBLE PACKAGING CONDITION

Many products sold by RK’s General Store are mass-produced collectibles.

We make reasonable efforts to package merchandise securely, but we do not guarantee mint, near-mint, archival, or grading-quality product packaging unless a specific condition guarantee is expressly stated in the product listing.

Minor cosmetic packaging imperfections may include:

• Small corner wear;

• Minor creases;

• Light scuffing;

• Window scratches or surface marks;

• Slight dents;

• Minor shelf wear;

• Small manufacturer imperfections; or

• Similar cosmetic issues that do not materially affect the product itself.

Minor packaging imperfections alone may not qualify an item as damaged or defective.

If packaging condition is particularly important to you, please contact us before placing your order.

FUNKO POPS AND OTHER BOXED COLLECTIBLES

Unless otherwise stated in the product listing, boxed collectibles are sold as retail merchandise and are not individually graded for box condition.

A return will generally not be approved solely because the packaging does not meet a customer's personal interpretation of "mint," "near mint," "collector grade," or similar terminology unless RK’s General Store expressly guaranteed that condition.

Significant shipping damage or product damage will be reviewed separately under the Damaged Merchandise section below.

CHASES, VARIANTS AND RANDOMLY DISTRIBUTED ITEMS

Unless a listing specifically states that you are purchasing a chase, variant, exclusive, or other special version, ordering a standard product does not guarantee receipt of a chase or variant.

Receiving a standard version instead of a chase or variant is not grounds for a return on the basis that the item was incorrect.

If a listing involves a random assortment, blind package, chase possibility, mystery product, or manufacturer-selected variant, the version received is considered part of the nature of the product unless otherwise stated.

TRADING CARDS

Due to the collectible, randomized, and tamper-sensitive nature of trading cards, the following products are final sale once opened:

• Trading card boxes;

• Blaster boxes;

• Hobby boxes;

• Value boxes;

• Packs;

• Booster packs;

• Sealed card products;

• Mystery card products; and

• Similar randomized collectible products.

Sealed trading card products may be eligible for return only if they remain completely unopened and factory sealed and otherwise meet the requirements of this policy.

We do not guarantee:

• Specific cards;

• Autographs;

• Relics;

• Inserts;

• Parallels;

• Short prints;

• Case hits;

• Chase cards;

• Numbered cards; or

• Any particular resale or collectible value.

Manufacturer-stated odds are determined by the manufacturer and do not guarantee any particular result from an individual package, box, or case.

OPENED PRODUCTS

Except in cases involving verified defects or errors by RK’s General Store, opened merchandise is generally not returnable.

This includes products where:

• Factory seals have been broken;

• Tape or security seals have been removed;

• Packaging has been opened;

• Figures or accessories have been removed;

• Packaging has been materially altered; or

• The product has been used, displayed, assembled, or handled beyond what is reasonably necessary to inspect it.

This restriction is necessary because opened collectibles may no longer be resold as new.

MYSTERY PRODUCTS AND BLIND BOXES

Mystery products, blind boxes, blind bags, randomly selected assortments, and similar products are final sale once opened.

Dissatisfaction with the character, version, rarity, color, design, or item received from a legitimately randomized product does not qualify the item as defective.

CLEARANCE AND FINAL-SALE ITEMS

Products specifically identified as Final Sale, Clearance – Final Sale, or Non-Returnable cannot be returned or exchanged unless the product arrives materially damaged, is defective, or the wrong item was shipped.

Any final-sale restriction will be disclosed in the applicable product listing where required.

PREORDERS

Preorder cancellation and refund eligibility may vary based on the product and stage of fulfillment.

A preorder may generally be canceled before it has entered the fulfillment process unless the product listing specifically states otherwise.

Once a preorder has:

• Arrived and entered fulfillment;

• Been packed;

• Been assigned for shipment; or

• Been shipped,

it will generally be subject to the standard return terms in this policy.

If a manufacturer or distributor cancels a preorder and we are unable to fulfill it, the applicable amount paid for the canceled item will be refunded.

Manufacturer delays or release-date changes do not automatically result in cancellation unless required by applicable law or otherwise provided by RK’s General Store.

DAMAGED MERCHANDISE

If your order arrives materially damaged, please contact us promptly after delivery.

Please retain:

• The merchandise;

• Original product packaging;

• Shipping carton or mailer;

• Packing materials; and

• Shipping label.

We may request photographs showing:

• The damaged product;

• Product packaging;

• Exterior shipping container;

• Shipping label; and

• Any visible damage to the package.

Do not discard damaged merchandise or packaging until the claim has been resolved.

Depending on the circumstances, we may offer:

• Replacement merchandise;

• Replacement components;

• Store credit;

• Partial refund; or

• Full refund.

The appropriate resolution will depend on the nature of the damage, product availability, applicable carrier claims, and applicable law.

DEFECTIVE PRODUCTS

If a product appears to have a manufacturing defect, contact us with your order information and photographs or other documentation of the issue.

Some manufacturer defects may be handled directly by the manufacturer under its warranty or replacement program.

Where appropriate, RK’s General Store may provide assistance in determining whether the issue should be handled by us or the manufacturer.

Normal manufacturing variations that do not materially affect the intended use of the product are not necessarily considered defects.

WRONG ITEM RECEIVED

If RK’s General Store sends you the wrong product, please contact us promptly.

We will work with you to correct the error.

Do not open or use an incorrectly shipped product unless instructed to do so.

When we are responsible for the error, RK’s General Store will cover reasonable return shipping costs associated with correcting the mistake.

MISSING ITEMS

If an item appears to be missing from your shipment, first review your shipping confirmation because some orders may ship in multiple packages.

If the item was not shipped separately, contact us with your order number and details regarding the missing product.

We may request photographs of the shipping package and contents to assist with our review.

BUYER'S REMORSE AND CHANGE-OF-MIND RETURNS

Eligible unopened merchandise may be returned because of buyer's remorse or a change of mind within the return period.

Unless the return results from an error by RK’s General Store, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable for change-of-mind returns unless required by law.

The merchandise must satisfy all return-condition requirements described in this policy.

RETURN SHIPPING

Unless the return is due to:

• Our shipping error;

• Receipt of an incorrect item;

• Material shipping damage; or

• Another circumstance for which RK’s General Store accepts responsibility,

the customer is responsible for return shipping costs.

We strongly recommend using a trackable shipping service.

Customers are responsible for merchandise until the returned package is received by RK’s General Store.

RK’s General Store is not responsible for returns lost or damaged while being shipped back to us when the return method was selected by the customer.

RESTOCKING FEES

RK’s General Store does not generally charge a restocking fee for standard eligible returns received in the required condition.

However, where permitted by law, a restocking fee or reduction in refund may apply if merchandise is returned:

• With missing packaging or components;

• In a condition different from when it was shipped;

• With damaged retail packaging;

• With removed seals;

• With missing accessories; or

• In a condition that materially reduces its resale value.

If an item no longer meets the requirements for an eligible return, the return may instead be refused.

RETURN INSPECTION

All returned merchandise is inspected before a refund is issued.

Approval of a return request does not guarantee that a refund will be issued if the merchandise is later received in a condition that does not comply with this policy.

If a return is rejected after inspection, we may contact you regarding available options.

REFUNDS

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

Processing times vary depending on the payment provider or financial institution.

RK’s General Store does not control how quickly a bank, credit card issuer, PayPal, Shop Pay, or other payment provider posts an approved refund to your account.

ORIGINAL SHIPPING CHARGES

Original shipping charges are generally non-refundable unless:

• RK’s General Store shipped the wrong item;

• The merchandise arrived materially damaged;

• We made another fulfillment error; or

• Refund of shipping is otherwise required by applicable law.

PARTIAL REFUNDS

Where permitted by law, a partial refund may be issued when returned merchandise has experienced a reduction in value resulting from customer handling, missing components, damage, or other conditions not present when the product was originally shipped.

EXCHANGES

Exchanges are subject to product availability.

Because collectible inventory may be limited, we cannot guarantee that the same product will remain available when a return is received.

When a direct exchange is not available, we may issue an applicable refund and the customer may place a new order for available merchandise.

PRICE CHANGES AFTER PURCHASE

Prices may change due to promotions, market conditions, inventory levels, supplier changes, or other factors.

RK’s General Store does not guarantee retroactive price adjustments after an order has been completed unless specifically stated as part of a promotion.

COLLECTIBLE AND RESALE VALUE

RK’s General Store does not guarantee the present or future market value, resale value, rarity, investment performance, grading result, or collectibility of any item.

A decline in market value or resale value after purchase is not grounds for a return.

SUSPECTED RETURN FRAUD OR ABUSE

RK’s General Store reserves the right to refuse returns or restrict future transactions when there is reasonable evidence of:

• Return fraud;

• Product substitution;

• Tampering;

• Returning a different item from the one purchased;

• Serial-number or identifying-mark discrepancies;

• Excessive or abusive returns;

• False damage claims;

• Chargeback abuse; or

• Other fraudulent conduct.

Nothing in this section limits legitimate consumer rights.

CHARGEBACKS

We encourage customers to contact RK’s General Store first if there is a problem with an order so we have an opportunity to resolve the issue.

Submitting a chargeback does not automatically create a right to retain merchandise without payment.

RK’s General Store reserves the right to provide transaction records, tracking information, correspondence, photographs, policy disclosures, and other relevant evidence to payment processors or financial institutions when responding to a payment dispute.

NON-RETURNABLE ITEMS

Unless defective, damaged, incorrectly shipped, or otherwise required by law, the following items are generally non-returnable:

• Opened trading card products;

• Opened blind boxes or mystery products;

• Opened collectibles;

• Gift cards;

• Products specifically designated Final Sale;

• Personalized or specially ordered merchandise, where applicable; and

• Merchandise that has been used, altered, assembled, damaged, or materially changed after delivery.

CANCELLATIONS

If you wish to cancel an order, contact RK’s General Store as soon as possible.

Orders that have not yet entered fulfillment may be eligible for cancellation.

Once an order has been processed, packed, transferred to a shipping carrier, or otherwise committed for shipment, cancellation cannot be guaranteed.

POLICY ABUSE

This policy is designed to provide fair treatment to legitimate customers while protecting RK’s General Store from fraud and misuse.

We reserve the right to evaluate unusual return activity individually and take reasonable measures to protect our business, consistent with applicable law.

CHANGES TO THIS POLICY

We may update this Return & Refund Policy periodically.

The current version will be posted on this page with an updated “Last Updated” date.

Changes apply prospectively unless otherwise required or permitted by applicable law.

CONTACT US

For return, refund, or order-related questions, contact:

RK’s General Store
Las Vegas, Nevada
Email: rkline@rksgeneralstore.com
Website: www.rksgeneralstore.com

Please include your order number and the email address associated with your order when contacting us regarding an existing purchase.