SHIPPING POLICY

Last Updated: August 9, 2026

Thank you for shopping with RK’s General Store. We take care in packing and shipping your order so that your collectibles arrive safely and as quickly as reasonably possible.

This Shipping Policy applies to purchases made through the RK’s General Store website.

ORDER PROCESSING

In-stock orders are typically processed and shipped within 1–3 business days after payment is successfully completed.

Business days are Monday through Friday, excluding federal holidays.

Processing times may be longer during holidays, major product releases, promotional events, periods of unusually high order volume, or other circumstances affecting our operations.

Shipping time shown at checkout is the estimated carrier transit time and is separate from our order-processing time.

Once your order ships, you will receive a shipment confirmation with tracking information when tracking is available.

SHIPPING METHODS AND RATES

Available shipping methods and rates are displayed during checkout and may vary based on:

• Delivery destination;

• Package weight and dimensions;

• Products ordered;

• Carrier availability; and

• Selected shipping service.

Shipping charges are calculated and displayed before you complete your purchase.

RK’s General Store may use carriers including USPS, UPS, or other reputable shipping providers.

The carrier used for an order may vary depending on package size, destination, service level, cost, or operational requirements.

DELIVERY ESTIMATES

Carrier delivery dates and transit times are estimates unless expressly stated otherwise.

Once a package has been accepted by the shipping carrier, actual delivery timing may be affected by circumstances outside the control of RK’s General Store, including:

• Weather;

• Natural disasters;

• Carrier delays;

• Transportation interruptions;

• Holiday shipping volume;

• Incorrect or incomplete addresses;

• Delivery-area restrictions; or

• Other carrier-related conditions.

RK’s General Store cannot guarantee a specific carrier delivery date.

If we are unable to ship your order within the timeframe we have promised, we will handle the delay in accordance with applicable law, which may include notifying you of the delay and providing applicable cancellation or refund options.

TRACKING

Tracking information will generally be provided by email or through your RK’s General Store account after an order has shipped.

Please allow time for the carrier to scan and activate tracking information after a shipping label is created.

A shipping notification or tracking number may be generated before the package receives its first physical carrier scan.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your shipping information before submitting your order.

If you discover an address error before your order ships, contact us as soon as possible. We will make reasonable efforts to correct the address, but we cannot guarantee that an address can be changed once an order has entered fulfillment.

Once an order has been transferred to the shipping carrier, we may be unable to redirect or change its destination.

RK’s General Store is not responsible for delays or delivery failures caused by incorrect, incomplete, or outdated address information supplied by the customer.

RETURNED OR UNDELIVERABLE PACKAGES

If a package is returned to RK’s General Store because it was:

• Addressed incorrectly;

• Undeliverable;

• Refused by the recipient;

• Not claimed;

• Returned because of an incomplete address; or

• Otherwise returned for a reason attributable to the recipient,

we will contact you regarding the returned shipment.

If you request that the order be shipped again, additional shipping charges may apply.

If the order is eligible for a refund instead of reshipment, original shipping charges and return shipping expenses may be deducted from the refund where permitted by law and consistent with our Return & Refund Policy.

PACKAGING COLLECTIBLES

We understand that packaging condition can be important to collectors.

We make reasonable efforts to package merchandise securely and appropriately for shipment.

However, product packaging is primarily designed by manufacturers to protect the product inside and may occasionally experience minor cosmetic imperfections during manufacturing, distribution, storage, or transit.

Unless a product listing specifically guarantees a particular package condition, RK’s General Store does not guarantee that collectible packaging will arrive in flawless, mint, or grading-quality condition.

Significant shipping damage should be reported as described below.

DAMAGED ORDERS

Please inspect your shipment promptly after delivery.

If merchandise arrives materially damaged during shipping, contact RK’s General Store as soon as reasonably possible.

Please retain:

• The product;

• All original product packaging;

• The shipping carton or mailer;

• Packing materials; and

• The shipping label.

We may request photographs of the product, product packaging, shipping container, shipping label, and visible damage so that we can evaluate the issue and, when appropriate, submit a claim with the carrier.

Do not discard damaged merchandise or packaging until the issue has been resolved.

Damage claims are reviewed individually.

Minor cosmetic wear to collectible packaging that does not materially affect the product may not qualify as shipping damage unless a specific packaging condition was guaranteed in the product listing.

LOST PACKAGES

If tracking information does not update or you believe your package has been lost in transit, please contact us.

Before determining that a shipment is lost, RK’s General Store may:

• Review carrier tracking information;

• Allow reasonable additional transit time;

• Contact the shipping carrier;

• Initiate a carrier investigation or claim; or

• Request additional information from the customer.

A package experiencing a temporary tracking delay is not necessarily considered lost.

If a shipment is confirmed lost, we will work with you on an appropriate resolution based on product availability, carrier claim status, applicable insurance, and applicable law.

PACKAGES MARKED DELIVERED

If carrier tracking shows your package as delivered but you cannot locate it, we recommend that you:

1. Check around the delivery location, including side doors, porches, garages, mail areas, parcel lockers, and other protected locations.

2. Check with household members, neighbors, building management, or front-desk personnel who may have accepted the package.

3. Allow a short period of time in case the carrier marked the package delivered before completing final delivery.

4. Contact the carrier for additional delivery information.

If you are still unable to locate the package, contact RK’s General Store and we will assist where reasonably possible.

A carrier scan showing successful delivery may be considered evidence that the package was delivered to the address provided with the order. However, claims will be reviewed based on the specific circumstances and applicable law.

THEFT AFTER DELIVERY

RK’s General Store cannot control the security of a delivery location after a carrier completes delivery.

Customers are encouraged to use a secure delivery location, especially when ordering high-value or limited-edition merchandise.

If a package is believed to have been stolen after confirmed delivery, contact us. We may assist with available carrier information or documentation, but replacement or refund eligibility will depend on the circumstances of the shipment and applicable law.

SIGNATURE REQUIREMENTS

RK’s General Store reserves the right to require a signature for delivery of certain orders based on:

• Order value;

• Product rarity;

• Fraud-prevention considerations;

• Shipping destination; or

• Other risk factors.

A signature requirement may be added even if the customer did not specifically request one.

Customers are responsible for making appropriate arrangements to receive packages requiring a signature.

HIGH-VALUE ORDERS

Additional verification may be required before high-value orders are shipped.

This may include verification of billing or shipping information or other reasonable fraud-prevention measures.

Orders may be temporarily held while verification is completed.

We reserve the right to cancel and refund an order if we are unable to reasonably verify a transaction or believe the transaction presents a significant fraud risk.

PREORDERS

Preorder products have different fulfillment timelines from in-stock merchandise.

Estimated release or arrival dates are based on information provided by manufacturers, distributors, licensors, or suppliers and may change without notice.

Delays involving preorder products can occur because of:

• Manufacturer production changes;

• Distributor delays;

• Allocation;

• Licensing changes;

• Transportation delays;

• Release-date changes; or

• Product cancellation.

RK’s General Store does not control manufacturer or distributor release schedules.

We will comply with applicable requirements concerning significant shipping delays, cancellations, and refunds.

ORDERS CONTAINING PREORDER AND IN-STOCK PRODUCTS

Orders containing both preorder and in-stock merchandise may be held until all products are available to ship.

If split shipping is available, additional shipping charges may apply.

We recommend placing preorder and in-stock products in separate orders when you want available merchandise shipped immediately.

MULTIPLE SHIPMENTS

Orders containing multiple products may occasionally be shipped in more than one package.

If your order is divided into multiple shipments, you may receive separate tracking numbers.

Receiving one package does not necessarily mean that the entire order has been delivered.

COMBINING ORDERS

We do not guarantee that separately placed orders can be combined for shipping.

Once an order enters the fulfillment process, changes may no longer be possible.

If we are able to combine shipments, shipping-charge adjustments are not guaranteed.

SHIPPING RESTRICTIONS

Certain products may have shipping restrictions based on manufacturer requirements, carrier requirements, destination, size, weight, applicable laws, or other factors.

We reserve the right to decline shipment to destinations we are unable to reasonably or legally service.

INTERNATIONAL SHIPPING

RK’s General Store currently ships only to eligible addresses within the United States and U.S. territories supported during checkout.

Orders cannot be shipped internationally unless an international shipping option is specifically offered during checkout.

SHIPPING INSURANCE

Certain shipments may include carrier insurance or additional shipping protection depending on the carrier, shipping method, order value, or services purchased.

The existence of shipping insurance does not automatically determine whether a refund or replacement will be issued. Claims remain subject to investigation, documentation requirements, carrier rules, our policies, and applicable law.

CANCELLATIONS BEFORE SHIPPING

If you need to request cancellation of an order, contact us as soon as possible.

We will make reasonable efforts to cancel orders that have not yet entered fulfillment.

Once an order has been processed, packed, transferred to a carrier, or otherwise committed for shipment, cancellation may no longer be possible.

Cancellation eligibility is also subject to our Return & Refund Policy and any product-specific terms.

SHIPPING POLICY CHANGES

We may update this Shipping Policy periodically to reflect changes to our shipping practices, carriers, services, or legal requirements.

The current version will be posted on this page with the updated “Last Updated” date.

CONTACT US

For questions regarding shipping or an existing order, contact:

RK’s General Store
Las Vegas, Nevada
Email: rkline@rksgeneralstore.com
Website: www.rksgeneralstore.com

When contacting us regarding an existing shipment, please include your order number and the email address associated with your order.